Civil servants' awareness of the concept of human-centred policy design is essential for a genuinely inclusive digital transformation that will leave no one behind. The strive to support the Government in strengthening the expertise of national public servants in this area so that they could develop more inclusive public policies and state electronic services for the most vulnerable groups was incorporated at the core of the DIA Support project, which UNDP in Ukraine launched with funding from Sweden in 2021. One of the work streams that the project has undertaken in this direction since its creation was training public servants in the basics of the Human Rights Based Approach (HRBA). The approach is a prerequisite to ensuring that civil servants understand their duties, are accountable, and deliver high-quality public services to citizens as rights holders.

In 2021, within its project and at the initiative of the Ministry of Digital Transformation of Ukraine (MDT), UNDP organised a training session for the ministry’s employees, representatives of other government ministries, state agencies, and the parliament. The training objective was to raise the awareness of civil servants on the use of a human rights-based approach and to help them apply the new knowledge in their daily professional activities.