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A widening gap exists between citizens’ expectations for public goods and services and the ability of public sector institutions to meet those expectations. Around the world, trust in government institutions is declining due to challenges in service delivery, inefficiencies, and outdated systems that do not adequately respond to evolving societal needs. According to the OECD (2024), across 30 countries, the sha re of people with low or no trust in the national government (44 percent) outweighs the sha re of those with high or moderately high trust (39 percent). These challenges a re further exacerbated by the increasing complexity of governance in a volatile, uncertain and ambiguous (VUCA) world.
The consequences of this gap ex tend beyond governance concerns—slow progress towa rd the Sustainable Development Goals (SDGs) is in pa rt at tributable to the inability of public institutions to act as catalysts for change. The perceived ineffectiveness of institutions also contributes to rising social tensions and instability, especially when state services a re unable to meet basic needs. Strengthening institutional capacity and efficiency can therefore be a pathway to stability, bet ter living conditions, and broader socio-economic opportunities.
Addressing these structural issues requires bold and systematic reforms that improve institutional effectiveness, efficiency and adaptability, enabling public administrations to be more responsive to people’s needs and expectations. Improved effectiveness and agility—combined with greater inclusiveness and willingness to adopt innovative approaches and practices—can help restore trust and legitimacy in public institutions. To meet the demands of an increasingly complex and fast-changing world, institutions must become more agile, anticipatory, and forward-looking.
Publication
01/07/2025
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