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AI-Powered Knowledge Bank

The FutureGov Knowledge Bank is an AI-powered dynamic hub of practical tools, applied research, and case studies designed to generate solutions around Public Sector Inclusion, Integrity, and Innovation.

Listening to the Present, Designining the Future: A Guide to Deep Listening

This guide provides step-by-step guidance, practical tools, and hands-on experiences on the process of Deep Listening, including systems mapping, rapid ethnographic research, sensemaking and analysis. It aims to help development practitioners to add a community listening perspective to their programming, which can lay the groundwork for further portfolio design.

Thematic Area(s)
  • Public Sector Transformation
Type of Contribution

Manuals/Guidelines/Tools

Date of contribution

10/03/2023

Inclusion
  • Inclusion
Innovation
  • Innovation
  • System design
  • User-centric design

This website has been developed with the support of the 2030 Agenda for Sustainable Development Sub-Fund of the UN Peace and Development Trust Fund, and the support of Denmark, Luxembourg, and the Republic of Korea, through the Governance, Peacebuilding, Crisis and Resilience Funding Window.

©2025 United Nations Development Programme

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