OECD Public Governance Directorate
Arnault Prêtet
Head of the Digital Government, Innovation and Public Services’ Unit, Governance Indicators and Performance Division
Arnault.pretet@oecd.orgSide event
Collaborating Effectively to Deliver Human-Centered Public Services
2026 Global Forum on Building Trust and Reinforcing Democracy
- Date
- 13 October 2026
- Time
- 15:30–17:00 CET
- Venue
- Room E, Château, OECD Paris
- Format
- Hybrid · By invitation
To join (on-site or online), please contact simon.callewaert@oecd.org and govgipadminteam@oecd.org.
This event is supported by the 2030 Agenda for Sustainable Development Sub-Fund of the United Nations Peace and Development Trust Fund.
Agenda
Tuesday, 13 October 2026
All times are Paris, France.
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Connection of participants
To join (on-site or online), please contact simon.callewaert@oecd.org and govgipadminteam@oecd.org.
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Opening Remarks
The opening session will set the stage: it will introduce the current challenges and opportunities in designing and delivering human-centered public administrative services and will describe how the FutureGov partnership can provide a strategic opportunity to advance joint and coordinated approaches in support of country-level reforms.
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Presentation: Working together to deliver human-centered public administrative services: the OECD–UNDP–World Bank partnership in practice
Featured Video: OECD, UNDP and World Bank: Partnering for Public Sector Transformation
During this session, the OECD and UNDP will elaborate on the partnership and its advantages and present the complementary tools and approaches they each bring: the OECD’s standards, analytical and benchmarking work and peer learning, including the Recommendation on Human-Centered Public Administrative Services, the recently launched ‘Serving Citizens’ survey; and UNDP’s country presence, implementation support, capacity development programmes and FutureGov tools. Short examples of ongoing and upcoming joint work in Thailand will illustrate how these come together at country level.
Presentation followed by questions and answers.
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Learning from experience: Exploring country practices in delivering human-centered services
During this session, participants will explore how governments can make public services more human-centered and discuss key enablers for implementing human-centered services. Each panellist will share key reform priorities and challenges ahead to improve public services in his country.
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Forward looking session: designing initiatives for the future
Drawing on the discussions of the previous sessions, this session will identify concrete next steps for collaboration. Participants will reflect on the priorities raised, discuss how to design a sustained collaborative programme to support country reform efforts, and explore how the OECD, UNDP, WB and other partners and donors can coordinate to make it happen.
Participants are free to join the conversation and share their ideas.
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Wrap-up and next steps for the collaboration
Closing reflections and next steps for the collaboration.
Objective
This meeting aims to explore how governments can make public services more human-centered and effective particularly in OECD partner and non-Member countries, drawing on OECD, UNDP and World Bank’s standards and recent experiences and practical examples from a number of countries. It also introduces a new model for collaboration between the OECD, UNDP and the WB as well as other partners leveraging the FutureGOV coalition.
The meeting brings together policymakers, international organisations and the international community shaping public service improvement and reform to share priorities, concrete experiences and proven approaches, and aims to accelerate the design and implementation of future concrete initiatives and projects at national and regional levels.
This event is a continuation of the first FutureGov Side Event, organized on the margins of the 25th Session of the Committee of Experts on Public Administration (CEPA) on 14 April 2026 in New York that built the foundations of the FutureGov partnership involving the UNDP, the OECD, the World Bank and other key players.
Speakers
Contacts
United Nations Development Programme
Patrick Duong
Global Lead, Governance for Public Goods and Services (GPGS) & Chief Strategy and Partnerships, FutureGov, Bureau for Policy and Programme Support (BPPS)
patrick.duong@undp.org
